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Return & Refund Policy
Neranjana Secret
Table of Contents
Revision Date: March 19, 2025
At Neranjana Secret, we take pride in the quality and safety of our cosmetic products. Your satisfaction is our priority, and we strive to ensure that every purchase meets your expectations. This Return and Refund Policy outlines the conditions under which products may be returned or refunded and describes the process to follow if you need to request a return or refund.
1. Eligibility for Returns
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Time Frame:
You may request a return or refund within 7 days of the product’s delivery date. Requests received after this period will not be eligible for return or refund unless otherwise agreed upon by our customer support team. -
Condition of Products:
To be eligible for a return or refund, cosmetic products must be:- Unused, unopened, and in their original packaging.
- Accompanied by all original labels, tags, and accessories.
- In a condition suitable for resale. Due to hygiene reasons, any product that has been opened or used (including samples, testers, or products with broken seals) is not eligible for return unless it is defective.
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Non-Returnable Items:
Certain items, such as personalized products or those marked as final sale, are not eligible for return or refund. Please review the product description or contact us if you are uncertain.
2. Reasons for Return and Refund
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Defective or Damaged Products:
If you receive a product that is defective, damaged, or not as described, you are eligible for a return or exchange. Please provide photographs or other evidence of the issue when contacting us. -
Incorrect Orders:
In the event that you receive an incorrect product due to an error on our part, you may return the item for a full refund or exchange. -
Change of Mind:
For non-defective products, we accept returns only if the product remains unused and unopened. Please note that shipping charges are non-refundable in such cases, and the customer is responsible for return shipping costs.
3. Return and Refund Process
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Contact Us:
Before returning any product, please contact our customer support team with your order details, the reason for the return, and any relevant evidence (e.g., photographs for damaged or defective items). -
Return Authorization:
Once your return request is reviewed and approved, you will receive a Return Authorization (RA) number along with detailed instructions on how to return your product. -
Packaging and Shipping:
- Securely package the product in its original packaging along with all included accessories.
- Clearly mark the RA number on the package.
- Ship the package using a reputable courier service with tracking capabilities. Please note that return shipping costs may be your responsibility unless the return is due to a product defect or our error.
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Inspection and Processing:
Upon receiving the returned item, our team will inspect it to confirm that it meets the return criteria. If approved, a refund will be issued to your original method of payment. Refunds may take up to 7–10 business days to reflect on your account. -
Exchanges:
If you prefer an exchange over a refund, please indicate this in your return request. We will process exchanges subject to product availability.
4. Important Notes
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Shipping Charges:
Shipping charges incurred during the original purchase are non-refundable unless the return is due to an error on our part or a defective product. -
Partial Refunds:
In cases where only part of an order is returned, a partial refund may be issued based on the condition and amount of the returned items. -
Policy Amendments:
We reserve the right to modify or update this Return and Refund Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all orders placed after the effective revision date.
5. Contact Information
If you have any questions or need further assistance regarding our Return and Refund Policy, please do not hesitate to contact us:
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Email:
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Phone:
+94 77 55 77 027
Thank you for choosing Neranjana Secret. We appreciate your trust in our products and look forward to serving you with the highest standards of quality and care.
