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Buyer Protection Policy
Neranjana Secret
Table of Contents
Revision Date: March 19, 2025
At Neranjana Secret, we are dedicated to ensuring that your purchase experience is secure, transparent, and satisfactory. Our Buy Protection Policy is designed to safeguard your interests when buying our cosmetic products, ensuring that you receive items of high quality and in excellent condition. Please read the following policy carefully.
1. Introduction
Our Buy Protection Policy provides you with a safety net should issues arise with your purchase. This policy outlines your rights, our obligations, and the procedures for addressing any concerns related to the quality, authenticity, or delivery of our cosmetic products. It is intended to build trust and offer you peace of mind when shopping with Neranjana Secret.
2. Scope and Eligibility
This policy applies to all transactions completed on our website neranjanasecret.com and covers all cosmetic products sold by Neranjana Secret. The Buy Protection Policy is automatically applicable to every purchase, subject to the terms and conditions outlined below.
3. Buy Protection Coverage
Under this policy, we guarantee the following:
Product Authenticity & Quality:
All products sold by Neranjana Secret are guaranteed to be genuine, manufactured to the highest quality standards, and safe for cosmetic use. If you receive a product that does not match the advertised description or quality, you are eligible to file a protection claim.Safe & Secure Delivery:
We partner with reliable shipping carriers to ensure that your products are delivered in secure, undamaged condition. In the event of delivery damage, lost packages, or shipping errors, we will work diligently to resolve the issue.Accurate Order Fulfillment:
Every order is carefully processed to ensure that you receive the exact products you purchased. If you receive an incorrect or incomplete order, our Buy Protection Policy allows you to request a replacement, exchange, or refund as appropriate.Secure Payment Processing:
All transactions are processed through secure payment gateways. In the unlikely event of a payment discrepancy, we will investigate and resolve the matter promptly.
4. Claims and Resolution Process
If you experience any issues with your purchase under this Buy Protection Policy, please follow the steps below:
Contact Customer Support:
Notify our customer service team within 7 days of receiving your product. Provide your order number, a detailed description of the issue, and any supporting evidence (such as photographs of damaged or incorrect items).Assessment & Verification:
Our support team will review your claim and may request additional information to verify the issue. This may include photographs, videos, or documentation.Resolution Options:
Once the claim is verified, you may choose one of the following resolutions:- Replacement: We will send a replacement for defective or incorrect products at no additional cost.
- Exchange: You may exchange the product for another item of equal value.
- Refund: A full or partial refund will be issued to your original method of payment, subject to any applicable deductions (e.g., original shipping fees for non-defective returns).
Processing Time:
Resolutions (replacement, exchange, or refund) will be processed within 7–10 business days after the claim is approved.
5. Exclusions and Limitations
The Buy Protection Policy does not cover:
- Products that have been used, altered, or damaged by the customer.
- Items returned after the 7-day claim period.
- Issues arising from improper storage or misuse of the product.
- Shipping charges (unless the issue is due to our error or defective products).
Any claim that does not comply with the conditions outlined in this policy may be declined.
6. Amendments
Neranjana Secret reserves the right to modify or update this Buy Protection Policy at any time. Any changes will be communicated via our website, and the revised policy will be effective from the stated revision date.
7. Contact Information
If you have any questions, need assistance, or wish to file a claim under this Buy Protection Policy, please contact our customer support team using the details below:
Phone:
+94 77 55 77 027
By completing a purchase with Neranjana Secret, you acknowledge and agree to the terms of this Buy Protection Policy. We appreciate your trust and are committed to providing you with a secure and satisfying shopping experience.
