Dispute and Report

1. How We Handle Disputes:

• “Our team carefully reviews every dispute submitted through this form. Once your report is received, we will investigate the issue and provide you with a resolution within 5-7 business days.”
• “For product-related issues (e.g., wrong or damaged items), please ensure you upload supporting images or documents for a faster resolution.”

2. Refund or Replacement Policy:

• “Refunds or replacements are only offered under specific circumstances, as per our policy. Please refer to our Refund and Return Policy for more details.”
• “Resolutions may include refunds, replacements, or advice for proper product usage.”

3. Contact Us for Urgent Matters:

• “For urgent matters or further assistance, you can contact our customer support team at info@neranjanasecret.com or call us at +94 77 55 77 027

4. Terms and Conditions:

• “By submitting this form, you agree to allow Neranjana Secret Pvt Ltd to process your personal information for the sole purpose of resolving your dispute. For more information, read our Privacy Policy.”